[6345] serviceNow Expert

Start date: Negotiable
Location: France, Strasbourg

ServiceNow HAM, ServiceNow SAM, Hardware Asset Management, Software Asset Management, Software Licensing, Licence Compliance, CMDB, Asset Lifecycle Management, Asset Data Quality, ServiceNow Upgrades, Enhancements & Integrations, Requirements Analysis, Technical Documentation

eu-LISA is looking for a Senior ServiceNow Expert specialised in Hardware Asset
Management (HAM) and Software Asset Management (SAM) to support its
Infrastructure Unit.
The consultant will provide hands-on expertise in the implementation, configuration,
optimisation and support of ServiceNow HAM and SAM capabilities in a complex IT
infrastructure environment.
Main Responsibilities
? Configure, maintain and optimise ServiceNow HAM and SAM functionalities.
? Support hardware and software asset lifecycle management.
? Manage asset records, software models, licences, entitlements and related
data.
? Support software licence compliance, reconciliation and optimisation.
? Ensure alignment between Asset Management and CMDB.
? Analyse and improve asset data quality.
? Troubleshoot HAM/SAM-related issues.
? Support ServiceNow upgrades, enhancements and integrations.
? Gather technical and business requirements and translate them into
ServiceNow solutions.
? Prepare technical documentation and provide knowledge transfer to internal
teams.
Required Experience & Skills
? Strong hands-on experience with ServiceNow.
? Strong experience with Hardware Asset Management (HAM).
? Strong experience with Software Asset Management (SAM / SAM Pro).
? Experience with IT Asset Management (ITAM).
? Good knowledge of CMDB and Configuration Management.
? Experience with hardware and software asset lifecycle processes.
? Experience with software licence management, entitlements and
reconciliation.
? Experience working in large or complex IT environments.
? Strong analytical, troubleshooting and communication skills.
? Very good command of English.
Assets
The following will be considered an advantage:
? ServiceNow CIS-HAM
? ServiceNow CIS-SAM
? ServiceNow CSA
? ServiceNow Discovery
? ServiceNow IntegrationHub / MID Server
? ITIL certification
? ServiceNow scripting / JavaScript
? Experience in security-sensitive or mission-critical environments
Working Arrangement
The consultant must be able to work on-site approximately 3–4 days per week and
be eligible to obtain the required EU security clearance.